FREQUENTLY ASKED QUESTIONS
Have Questions?
We Have Answers.
We’ve highlighted the most frequently asked questions below.
If your question isn’t listed, feel free to contact us anytime.
When will my order be shipped?
If you place your order on a business day before 11:00 PM, we will ship it the next working day. For sale items, delivery may take a little longer due to high demand.
How can I track my order?
After placing your order, you will receive a confirmation email. Once your package has been shipped, we will send you a tracking link so you can follow your order. You can also track your order on our website via TRACK YOUR ORDER.
What are the shipping costs?
We always offer free worldwide shipping.
Which payment methods do you accept?
You can securely pay with iDeal, Credit Card, PayPal, Visa, Maestro and more. All through a secure payment environment.
Can I return my order?
Yes, you can return your order within 30 days after delivery. The product must be unused and in its original condition. Please contact us for return instructions and conditions.
How long does it take to receive my refund?
Once your return has been processed, we will refund the amount within 7 business days using the original payment method.
Can I cancel my order?
No, cancellation is not possible. Because we work with fast processing and shipping, orders are quickly prepared for delivery. Of course, you still have the right to return your order within 30 days after receiving it.
Do I have to pay for the return costs myself?
Yes, the customer is responsible for the return shipping costs. However, we always strive for a good solution. Want to return something? Feel free to email us to discuss the options.